Plain-Language Process Summary:
If you're not satisfied with our service, you can raise it with us directly by phone, email, or the form below. We aim to acknowledge feedback within [X business days] and work with you to resolve it. If you're not satisfied with our response, you can escalate your complaint to the NDIS Quality and Safeguards Commission at any time.

Distil Management is committed to providing high-quality services and meeting your needs. We value your feedback – including complaints. Please let us know what we do well and where we can improve our services. If you would like to provide feedback anonymously, please use support@distilmanagement.com.au as an email address so your form is submitted.

Feedback and complaints can be lodged:

Directly with a staff member, either verbally or by submitting this form.
By email to: support@distilmanagement.com.au
By phone on: (08) 6373 6800

Your complaint will be formally acknowledged within two working days. We aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgment.

All feedback and complaints will be used by Distil Management to continuously improve our service delivery.

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